Guest Reviews

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Guest Reviews

Here’s what some of our guests had to say about their experiences at the Quality Hotel St. Albans.

  Really liked room 15 and would love to stay in that room again. We have always been pleased with our visits. Very helpful staff and a gorgeous breakfast - everything possible has been provided. Looking forward to our next stay in February. Hope to stay longer one day so we can use the pool
Mrs L Williams-Foreman - 18 Jan 2012
  Thanks again for another great stay; staff wrre as friendly and helpful as always (the receptionist even managed to greet me by name), my room (108) was just what I needed - and of course, the famous Quality Hotel breakfast.....! Just a shame I was only staying for one night this time - but I will be back!
Miss E Faid - 16 Jan 2012
 
  We really enjoyed our stay and would recommend the hotel to family and friends
Mrs P Bath - 21 November 2011
  We have stayed at this hotel several times, and have not been disappointed. This visit, we were given a twin room through the bar, and I was worried it would be noisy. However, once in the room we didn't hear a sound. To be fair, the rooms are looking a bit tired, but if all you want is a good night's sleep in a lovely, comfortable bed, and an excellent breakfast, you won't go wrong staying here. Also, the staff are all very friendly and helpful.
Mr D Lisle - 30 October 2011
  I was using the hotel to stay at after a social function in St Albans and thought the hotel, whilst a little basic, offered good value. The breakfast was particularly good.
Mr M Heughan - 24 September 2011
  We had a great stay at the Quality Hotel in St Albans. The room was clean and comfortable. The breakfast was of a high standard. There was free parking. Most of all, the staff were friendly and helpful. We would definitely recommend staying there.
Mr Steven Nicholson - 21 September 2011
  We stayed with you as our friends got married at sopwell house. The accommodation was very nice thank you. The bathroom could maybe do with a little touch up but the room was clean and comfortable we had a great nights sleep at a very reasonable price. We got up early had a nice swim in the pool and a sauna which was nice, again could probably do with refreshing the decor and a good clean but was perfectly pleasant (well worth the money). Breakfast was good and the location of the hotel was excellent. Staff very polite and accommodating. Thank you for looking after us. Kindest Regards Matt and Em.
Mr M Craven - 16 September 2011
  Clean and pleasant for the price. Nice bar not over priced.
Ms A Wheatley - 11 September 2011
  We had a very pleasant stay. The reception staff were very helpful and welcoming. The room was clean and comfortable and everything I needed was provided. The breakfast was delicious with plenty of choice. Overall a very good stay and I would not hesitate to stay with you again and would also recommend you to others.
Mrs P Daniel - 11 September 2011
  Excellent service particularly in the restaurant where the staff catered for my wife's multiple food intolerances BRILLIANTLY. All staff were most polite and helpful. Air conditioning very difficult to adjust.
Mr & Mrs D Tomlinson - 05 September 2011
  Enjoyed the stay and will be back in the near future
Mr G Place - 05 September 2011
  We had a another good stay at this hotel.....we have stayed here often. The staff are very helpful, and this time moved us to a room with a bigger bed and air conditioning. We will certainly be back, the breakfast is good and being able to use the pool, sauna and gym is great...thank you.
Mrs L Jarvie - 31 July 2011
  A very pleasant hotel with good helpfull staff. Excellent breakfast choices. Very good value for money.
Mr. E Taylor - 30 July 2011
  I stayed at Quality Hotel St Albans for one night as I was in St Albans for a wedding and really enjoyed my stay at the hotel. The staff were really friendly and very helpful, we arrived early and we were given another room so we could check in straight away, which was really helpful as we had bags with us. We had breakfast in the morning and there was a great selection to choose from, which sets you up for the day.
V Smith - 24 July 2011
  I should give particular thanks to the gentleman on Reception when I arrived on Saturday morning after a dreadful drive in all sorts of appalling weather. He sat me down with a cup of coffee and golf on television until my room was ready. I really needed that - thank you! My stay was fine. The weather wasn't your fault, and neither were the thoughtless people who arrived back to their rooms at 0430, slamming doors as they arrived. Other than that, I was very comfortable and have nothing to complain about. Thank you.
P. Oakley - 06 July 2011
  The room was clean and tidy. The bed comfortable and the attitude of the staff was very good. I found them to be friendly and very willing to help in whatever way asked. I look forward to staying again in a few weeks and will certainly recommend you to my friends and colleagues.
Colonel D. Hinton - 02 July 2011
  Excellent, friendly, helpful staff. 10 out of 10 Wonderful food, kitchen really helpful with my multiple food allergies always cooking something not on menu. Very good customer service.
Mrs. S. Tomlinson - 03 July 2011
  The service was excellent plus good accommodation. It made our visit to St. Albans for a wedding on the Saturday most enjoyable. Thank you.
Dr. D. Price - 29 June 2011
  Staff were friendly and helpful. We liked the range of foods for breakfast and were particularly pleased to find a good quality, varied fruit salad and range of yoghurts available. Over all we were very pleased with our stay.
Miss. M. Stone - 10 June 2011
 

 

A pleasant surprise
As one who quite often stays in budget accommodation on overnight business trips when I really need only a bed, I turned up with fairly modest expectations. In the event, I was pleased to find myself in a spacious room with rather more by way of little touches than you get at any Travelodge. What's more, the breakfast included in the price was quite excellent, and the chef even accommodated me before hours because I had to make an early start. In fact, the staff could hardly have done more to make my stay comfortable. Added to that the fact that there is ample parking, as well as a bunch of health and wellbeing facilities I sadly had no time to use, I'd recommend the Quality Hotel to anyone visiting St Albans..
Mr J. Bunyard - 14 June 2011

 

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Quality Hotel St. Albans, 232 - 236 London Road, St. Albans, Hertfordshire, AL1 1JQ st.albans@quality-hotels.net, Phone: 01727 857 858 | Fax: 01727 855 666
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